January 9, 2023

MHI Ep.1: Welcome to the Mental Health Initiative Video Series

This is Episode 1 of an 6-part video series that deals with various elements of collection clients impacted by mental disease as well as how collection personnel can ideal respond.

These episodes will certainly cover just how to develop a favorable personnel society around mental health/illness, compassion fatigue, dos as well as do n’ts when communicating with customers influenced by mental health problem, teen clients influenced by mental disease, and also exactly how to resolve clients complaining concerning people experiencing psychological health and wellness obstacles in the collection.

These videos were generated as component of the California State Library’s Mental Health Initiative to increase the state’s collections’ ability to better offer library customers impacted by psychological disease.

Subscribe to our Newsletter

Sent Once a Month with Deals & Insights